Overall introduction:
There
are many successful organizations in information system and one of organization
is Mafraq Hospital.
Mafraq
Hospital was opened in 1983. It’s located in Bni Yass. It was bullied as the
biggest hospital in United Arab Emirates at that time it have 452 beds. Mafraq
Hospital gain many award first, the Sheikh Khalifa Award for Excellence Diamond
in May 2011.because it provide the best customer service and high quality care
for patients. Second, International Business Awards 2011 - Customer Service
Team of the Year. Third, 2010 Arab Health Award.
Vision:
Mafraq
Hospital will be recognized as the healthcare provider of choice for patients,
employees and physicians
Mission:
Mafraq Hospital is a comprehensive tertiary healthcare provider for the Emirate
of Abu Dhabi.
Values Statement:
Mafraq Hospital provides quality healthcare with integrity and service
excellence in a caring environment.
Mafraq Hospital has external clinics Bani Yas Primary Health Clinic and Al
Nahda Primary Health Clinic. Bani Yas Primary Health Clinic was opened in 2008
it have 15 bed rooms that have new electronic machines.
Mafraq Hospital has schedule campaign awareness events such as osteoporosis,
diabetes, Breast cancer, hand washing…etc.
Mafraq Hospital have service offer are Burn Unit, Neurology, Cardiology,
Speech therapy, Critical Care, Dental, Diabetes, , Endocrinology, Ear Nose and
Throat, Emergency Rooms, Infectious diseases, Neonatology, , Neurosurgery,
Nutrition, Oncology, Orthopedics, Pediatrics, Physiotherapy, Plastic Surgery,
Pediatric surgery, Renal, Respiratory medicine, , Back pain ,Sports medicine,
Strokes, Urology.
Size of the hospital:
The hospital has 13 departments:
1-
IT Department
2-
Human Resource Department
3-
Finance Department
4-
Registration Department
5-
Supply Support Department
6-
Nursing Department
7-
Engineering Department
8-
Health information Department
9-
Marketing Department
10-
Patient Affairs Department
11-
Medical Office Department
12-
Pharmacy Department
13-
Laboratory Department
Mafraq
Hospital has around 2038 of employee and 92 (doctors, nurses and technical laboratories),
the new plan for Mafraq Hospital to expand 60 rooms for treatment comparing with
19 rooms recently, it cover 739 beds, and139 beds in external clinics. It cover
2.45 Km2, 1300 parking
Supplier
& partner
There
no stable suppler there is tender system that allow many suppler to competing
to gain the deal, however in 2007 to 2010, (Bmrngerad international Ltd) was
partner to Mafraq Hospital and it manage and guide Mafraq Hospital.
Customers:
Mafraq
Hospital offers many services such
as surgery, pediatrics and
clinical services, intensive care and also includes a
burn unit and the Center for ear, nose and throat and chest surgery. Mafraq
Hospital service who live in Bni Yass.
Information
system used:
Mafraq
Hospital used old system that each department work individual without any
connects to each other.
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